Dongtai RenHui Machinery Co., Ltd has long been the basic principles of customer demand for the service.
We provide our clients with immediate , efficient and quality service.
When equipment arrives at the customer site , I will send professional engineers to user factory for equipment installation , commissioning, operation, safety , maintenance, training , etc. , until the customer satisfied .
In the equipment warranty period, such as the occurrence of parts due to the design, manufacturing quality caused damage and other issues, I will immediately be given a free replacement after receiving user notification; In case of mechanical and electrical failures,we’ll make respond within 24 hours after receiving the notice, and we’ll send a service engineer to the user site for free services within an acceptable time.
In the process of mutual cooperation with our customers , we provide the following services .
We provide 1 year warranty for the device. In the warranty period , free on-site service .
Equipment Training: free staff training.
Equipment maintenance : Customer repair equipment , to give a response within 3 hours of treatment .Equipment during the period , to provide free maintenance service.
In addition to this thought, our sold equipment will be on regular inspection to ensure customers’ products to maintain good working condition.
Adhering to the above service concept, we will continue to learn and constantly improve skills. To provide long-term past quality, efficient service.
Your satisfaction is our goal.